Lead Income Maintenance Caseworker (Medicaid)

Johnston County; Smithfield (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Johnston County Department of Social Services seeks a Lead Worker to oversee the Income Maintenance Program of Family and Children’s Medicaid. The role includes training staff, covering vacant caseloads, and ensuring accurate eligibility determinations using NC FAST.

The Lead Worker assists with monitoring and reviews, supports teleworkers, and provides documentation for hearings as needed. A strong understanding of Medicaid and NC FAST is essential.

Qualifications

• Ability to interpret and apply state/federal regulations and procedures.
• Strong written and oral communication skills with diverse populations.
• Ability to organize and manage caseloads and maintain records.

Responsibilities

• Lead over IMC II level income maintenance and assist with caseload coverage.
• Provide training and support to lower-level Income Maintenance Caseworkers.
• Monitor applications and recertifications and prepare eligible determinations.

Skills

Analytical thinking

Written communication

Oral communication

Interpersonal skills

IT/computer literacy

Regulatory knowledge

Tools

NC FAST

Job description

Johnston County Department of Social Services seeks a Lead Worker to oversee the Income Maintenance Program of Family and Children’s Medicaid. The role includes training staff, covering vacant caseloads, and ensuring accurate eligibility determinations using NC FAST.

The Lead Worker assists with monitoring and reviews, supports teleworkers, and provides documentation for hearings as needed. A strong understanding of Medicaid and NC FAST is essential.