Medicaid Eligibility Caseworker

Durham County Government; Durham (NC); On-site; USD 47,000 - 63,000; Full time

Job summary

Durham County Government is seeking a dedicated Income Maintenance Caseworker within the Department of Social Services (DSS) to determine and redetermine client eligibility for Medicaid and related programs. You will intake, process, interview clients, verify information, and advise on program options.

Responsibilities include managing an assigned caseload, interviewing clients, and connecting them with community resources, all while complying with policies and performing timely reviews.

Qualifications

• Experience with Medicaid programs and public assistance.
• Ability to explain program requirements clearly to clients.
• Strong organizational and written/verbal communication skills.

Responsibilities

• Process applications, determine or re-determine eligibility for Medicaid/County programs.
• Interview clients, collect and verify information, and document data.
• Manage a caseload while following policies and timelines.

Skills

Organizational skills

Communication skills

Analytical thinking

Multitasking

Rules interpretation

Education

Degree preferred: accredited college/university

Associates degree in accounting, business administration, human services, secretarial science or related field

High school diploma with 5+ years experience

Job description

Durham County Government is seeking a dedicated Income Maintenance Caseworker within the Department of Social Services (DSS) to determine and redetermine client eligibility for Medicaid and related programs. You will intake, process, interview clients, verify information, and advise on program options.

Responsibilities include managing an assigned caseload, interviewing clients, and connecting them with community resources, all while complying with policies and performing timely reviews.