INCOME MAINTENANCE CASEWORKER II (BILINGUAL) MEDICAID - 40001617

Durham County; Durham (NC); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Critical position bonus

Job summary

Durham County Government is seeking an Income Maintenance Caseworker II (BILINGUAL) to determine eligibility for Medicaid and related programs. The role involves intake, processing, interviews, data verification, and counseling in a fast-paced environment within the Social Services department.

Reporting to the DSS, the position carries a tiered $4,000.00 critical position bonus and pays within the posted range. Posting date is Sept 25, 2026 with a closing date of Oct 9, 2026.

Qualifications

• Knowledge of Medicaid programs and eligibility rules.
• Strong written and verbal communication skills.
• Ability to read, interpret, and apply rules and procedures.
• Ability to multitask in a high-volume environment.

Responsibilities

• Process Medicaid/Income Maintenance applications and determine eligibility.
• Interview clients, collect and verify information, and enter data.
• Manage a caseload and communicate with clients about program requirements and resources.
• Refer clients to community resources as appropriate.

Skills

Medicaid knowledge

Organizational skills

Communication skills

Analytical thinking

Computer skills

Multitasking

Education

Bachelor's degree preferred

Associates degree preferred

High school diploma preferred

Job description

INCOME MAINTENANCE CASEWORKER II (BILINGUAL) MEDICAID - 40001617

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

SEPTEMBER 25, 2026

CLOSING DATE:

OCTOBER 9, 2026

HIRING RANGE:

$46,916.00 - $63,309.00

POSITION NUMBER:

40001617

JOB TYPE:

THIS POSITION IS ELIGIBLE FOR A TIERED $4,000.00 CRITICAL POSITION BONUS.

GENERAL DESCRIPTION:

Employees in this class are responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services (1) for a single income maintenance program which includes the intake, processing, and review functions; or (2) performing one of the above functions for three or more of the income maintenance programs; or (3) performing two or more functions in the Medicaid-Long Term Care Program. Work at this level includes such tasks as the interviewing of clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility or completing scheduled program reviews. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate. Employees usually report to an Income Maintenance Supervisor.

DUTIES AND RESPONSIBILITIES:

Work involves performing all of the following functions; (intake, processing and review) in one of the following income maintenance programs; (Medicaid or County Special Assistance); or in performing all functions in one of the income maintenance programs; oil' in performing two or more functions in the Medicaid-Long Term Care Program. In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status. Employees may also be involved in processing clients' application through the verification of all information obtained during intake. Work may also involve the redetermination or review of the clients' case on a periodic basis, in order to reverify the clients' eligibility for continued participation in the program. The employees' responsibility for determining the clients' initial or continuing eligibility for any given program will depend upon the function or combination of functions performed. Employees with lead worker responsibilities require greater familiarity with program policies and processing functions in order to correct any errors detected during second party reviews.

Selected candidate will be responsible for processing applications, determining and re-determining eligibility and managing changes for Medicaid recipients. Include communicating with clients, conducting interviews, collecting and verifying information, and entering data accurately. The role requires managing an assigned caseload while following all policies and procedural guidelines. This position also supports clients during vulnerable times and helps connect them with additional community resources.

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of Medicaid programs.
• Strong organizational and communication skills, both written and verbal, with the ability to listen effectively and explain information clearly.
• General understanding of public assistance programs and community services.
• Analytical and critical thinking skills, along with compassion and sound judgement.
• Good math skills and proficiency with computers.
• Ability to read, interpret and apply rules, regulations and procedures.
• Ability to multitask in a fast-paced, high-volume environment.
• Ability to complete casework tasks within established timeframes

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

PREFERRED REQUIREMENTS:

Preference will be given to applicants with a degree from an accredited college or university.

Preference will be given to applicants with aassociates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Preference will be given to applicants with a a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Preference will be given to applicants with bilingual skills.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer