Medicaid Care Coordination Associate (Telephonic Outreach)

CVS Health; New York (NY); Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Résumé du poste

CVS Health is hiring for an Engagement Outreach Hub Care Management Associate in New York. The role focuses on telephonic member outreach, enrollment into care management, and coordinating with care managers to promote effective utilization of services.

The position emphasizes customer service, compliance, and teamwork, with a strong emphasis on fast, accurate documentation and meeting daily targets in a dynamic healthcare setting.

Qualifications

• Meets daily metrics with speed and accuracy.
• Effective telephonic communication and organization.
• Strong customer service to coordinate care delivery.
• Completes detailed documentation for compliance.
• Works independently and meets deadlines with care.
• Participates in multi-disciplinary teams.

Responsabilités

• Conduct outbound and inbound member outreach to enroll in care management.
• Coordinate with care managers for timely handoffs and support.
• Document calls and actions in the member record accurately.
• Support team members and maintain regulatory compliance.

Connaissances

Communication skills

Customer service

Multitasking

Time management

Team collaboration

Phone outreach

Formation

High school diploma or GED

Outils

Microsoft Word

Outlook

Excel

Description du poste

CVS Health is hiring for an Engagement Outreach Hub Care Management Associate in New York. The role focuses on telephonic member outreach, enrollment into care management, and coordinating with care managers to promote effective utilization of services.

The position emphasizes customer service, compliance, and teamwork, with a strong emphasis on fast, accurate documentation and meeting daily targets in a dynamic healthcare setting.