Care Management Engagement Specialist

Colorado Psychiatric; Colorado; On-site; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Care Management Associate for the Medicaid Engagement Outreach Hub. The role focuses on telephonic outreach, enrollment into care management, and coordination of services to promote effective utilization of healthcare resources.

You will work within regulatory and quality guidelines to support members and drive behavioral change. Ideal candidates bring strong customer service skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced

Qualifications

• Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude.
• Effective communication, telephonic and organization skills with ability to manage multiple priorities.
• Strong customer service skills to coordinate service delivery while ensuring privacy and confidentiality.

Responsibilities

• Conduct outbound and inbound member outreach to support care management.
• Document each member call in the electronic record with high detail to ensure compliance.
• Coordinate with care managers and perform warm transfers when enrolling members into care programs.

Skills

Meet daily metrics

Strong communication

Customer service excellence

Documentation accuracy

Independent work

Team collaboration

Education

High School diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

CVS Health is seeking a Care Management Associate for the Medicaid Engagement Outreach Hub. The role focuses on telephonic outreach, enrollment into care management, and coordination of services to promote effective utilization of healthcare resources.

You will work within regulatory and quality guidelines to support members and drive behavioral change. Ideal candidates bring strong customer service skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced