Medicaid Access & Social Services Navigator

Lasante-Health-Center; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

LaSante Health Center is seeking a Medicaid Navigator to help patients access essential services and support programs. The ideal candidate will assist with screening for social needs, determining eligibility, and connecting patients to resources such as housing, food assistance, transportation, behavioral health services, and Medicaid programs - including those offered through the 1115 Waiver.

This role requires strong communication skills, attention to detail, and a compassionate approach to

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and EHR systems.
• Highly organized and detail-oriented; able to manage multiple tasks.
• Experience in care coordination, social services, or Medicaid navigation preferred.

Responsibilities

• Screen patients for Social Determinants of Health (SDOH) needs.
• Assess eligibility and facilitate connection to Medicaid and community services.
• Guide patients clearly and compassionately through available programs and benefits.
• Coordinate with clinical staff and external partners to ensure smooth continuity of care.
• Document all activities accurately within the EHR while maintaining HIPAA compliance.

Skills

Strong communication

Customer service

EHR systems

Organized & detail-oriented

Care coordination experience

Tools

EHR systems

Job description

LaSante Health Center is seeking a Medicaid Navigator to help patients access essential services and support programs. The ideal candidate will assist with screening for social needs, determining eligibility, and connecting patients to resources such as housing, food assistance, transportation, behavioral health services, and Medicaid programs - including those offered through the 1115 Waiver.

This role requires strong communication skills, attention to detail, and a compassionate approach to