Medicaid Care Navigator — Social Services Access

Fortune Society; New York (NY); On-site; USD 52,000 - 62,000; Full time

Job summary

The Fortune Society is seeking a Social Care Navigator to serve as the entry point for HRSN services, engaging Medicaid participants to identify health-related social needs and connect them with community-based care. This role screens for NYS Medicaid eligibility and enhanced-care services, guiding participants through resource access.

The Navigator collaborates with care teams, maintains documentation, and upholds confidentiality while coordinating care plans for clients in a supportive,

Qualifications

• Bachelor's degree in health or community health/related field preferred.
• Minimum 2 years of experience in a care navigation or human services role.
• Strong computer skills and ability to use case management software.
• Bilingual or multilingual abilities are a plus.
• Excellent communication and organizational skills.

Responsibilities

• Conduct outreach to NYS Medicaid participants to identify unmet social needs.
• Provide education on benefits and community supports available under the NYS Medicaid program.
• Screen individuals for health-related social needs using standardized tools.
• Assess eligibility for enhanced care services and community programs.
• Develop care management plans as applicable.
• Provide navigation support to connect individuals with services.
• Document interactions and referrals in the case management system.
• Maintain confidentiality per HIPAA and related laws.
• Attend staff meetings and trainings; collaborate with partners.

Skills

Care navigation

Client engagement

Communication

Data entry

Time management

Motivational interviewing

Bilingual

Education

Bachelor's degree in health or community services

Associate's degree (Health/Human Services)

High School Diploma / GED with significant experience

Job description

The Fortune Society is seeking a Social Care Navigator to serve as the entry point for HRSN services, engaging Medicaid participants to identify health-related social needs and connect them with community-based care. This role screens for NYS Medicaid eligibility and enhanced-care services, guiding participants through resource access.

The Navigator collaborates with care teams, maintains documentation, and upholds confidentiality while coordinating care plans for clients in a supportive,