Compassionate Case Manager & Care Navigator

LaSante Health Center; New York (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

LaSante Health Center in New York seeks a compassionate Case Manager to help patients address social, financial, and healthcare-related needs. The role connects patients with community resources and benefits while coordinating with the clinical care team.

You will assess needs, develop service plans, facilitate applications, referrals, follow up, and document all interactions. Candidates should demonstrate strong communication, organization, and empathy for vulnerable individuals.

Qualifications

• Experience in case management, social services, healthcare, or related field.
• Familiarity with New York City community resources and public-benefit programs.
• Strong communication, organization, documentation, and follow-up skills.
• High school diploma or equivalent required.
• Bilingual skills are a plus.

Responsibilities

• Assess patients’ needs and develop individualized service plans.
• Connect patients with food, housing, transportation, benefits, homecare, legal, and other community resources.
• Assist patients with applications, referrals, and required documentation.
• Follow up with patients and community organizations to ensure services are accessed.
• Coordinate care with therapists, medical providers, and other team members.
• Document all patient interactions, referrals, outreach, and follow-up activities accurately and promptly.
• Track patient needs, referrals, deadlines, and progress.

Skills

Case management

Healthcare coordination

Communication

Documentation

Bilingual

Education

High school diploma

Job description

LaSante Health Center in New York seeks a compassionate Case Manager to help patients address social, financial, and healthcare-related needs. The role connects patients with community resources and benefits while coordinating with the clinical care team.

You will assess needs, develop service plans, facilitate applications, referrals, follow up, and document all interactions. Candidates should demonstrate strong communication, organization, and empathy for vulnerable individuals.