Medicaid Benefits Access Specialist

Centerstone; Carbondale (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

403b match

PTO & holidays

AD&D & Life

Long-term Disability

ERGs

Continued education

Employee Assistance

Job summary

Centerstone in Illinois is seeking a Benefits Navigator to help clients obtain Medicaid and related benefits, ensuring access to behavioral health services and continuity of care. You will work with clients, families, clinical teams, and community partners in a trauma-informed, person-centered way.

The role involves applications, renewals, proactive outreach, documentation in EHR, and staying current with Illinois Medicaid policies.

Qualifications

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in human services or related field preferred.
• Experience with public benefits, insurance navigation, or human services preferred.
• Behavioral health or community-based service experience preferred.

Responsibilities

• Assist clients with applications, renewals, and updates for Illinois Medicaid (HFS) and other public benefits, including SNAP and related programs, using the Illinois ABE portal.
• Monitor Medicaid eligibility and renewal timelines and conduct proactive outreach to clients to reduce gaps or disruptions in coverage.
• Provide clear, trauma-informed education to clients regarding benefits eligibility, renewal requirements, and reporting responsibilities.
• Coordinate with internal and external stakeholders to ensure benefits status supports continuity of care.
• Communicate with DHS, HFS, Managed Care Organizations, and other benefit entities on behalf of clients with appropriate authorization.
• Document benefits-related activities accurately and timely in the electronic health record and designated tracking systems.
• Track basic outcomes related to benefit retention and renewals and support CCBHC reporting and quality improvement efforts.
• Maintain current knowledge of Illinois Medicaid policies, benefit programs, and CCBHC requirements.

Skills

Organizational skills

Communication skills

Collaboration

Trauma-informed approach

Ethical standards

Education

High school diploma

Associate or bachelor’s degree

Tools

Illinois ABE portal

Job description

Centerstone in Illinois is seeking a Benefits Navigator to help clients obtain Medicaid and related benefits, ensuring access to behavioral health services and continuity of care. You will work with clients, families, clinical teams, and community partners in a trauma-informed, person-centered way.

The role involves applications, renewals, proactive outreach, documentation in EHR, and staying current with Illinois Medicaid policies.