Media Operations Project Manager: Process Excellence Lead

Openkrill; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching and no vest

Annual bonuses

Generous medical plan

Paid parental leave

Job summary

Known seeks an experienced Media Operations Project Manager to establish disciplined processes and lead delivery in a fast-paced environment. You will collaborate with the Media Science team and cross-functional partners to implement best practices, train staff, and onboard new accounts.

Ideal candidates have 8-10+ years in media operations or PM roles, with strong communication and stakeholder management abilities, and a proven ability to balance structure with flexibility to meet client needs.

Qualifications

• 8-10+ years of media operations or project management experience in a fast-paced environment.
• Experience overseeing project management and/or operations for media clients with multiple stakeholders.
• Experience with media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
• Understand billing and reconciliation processes for media clients and for partners/vendors.
• Collaborative, problem-solving mindset and ability to work with a variety of people and organizations.
• Comfort partnering with clients and senior decision makers.
• Disciplined approach to work and proactive in identifying issues and developing solutions.
• Capably balance structure and discipline with flexibility for evolving client needs.
• Effective communication and ability to present new ideas to encourage adoption.
• Detail-oriented and organized.
• Experience with Lumina/Prisma or Smartsheet/JIRA is a plus.

Responsibilities

• Develop robust, disciplined, and consistent processes and best practices to ensure on-time delivery in a fast-paced, complex environment.
• Partner with the Media Science team to identify operational risks, devise solutions, and implement changes.
• Train media team members to ensure adherence to established processes and best practices.
• Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
• Act as a liaison between the Media Science team and support teams for agency tools to optimize user experience.
• Onboard new accounts, guiding clients and Known team through transition and building a solid operational foundation.
• Provide PM support for specific clients or projects when needed, applying best practices.

Skills

Media operations

Project management

Stakeholder management

Communication

Cross-functional collaboration

Attention to detail

Tools

Lumina

Prisma

Smartsheet

JIRA

Job description

Known seeks an experienced Media Operations Project Manager to establish disciplined processes and lead delivery in a fast-paced environment. You will collaborate with the Media Science team and cross-functional partners to implement best practices, train staff, and onboard new accounts.

Ideal candidates have 8-10+ years in media operations or PM roles, with strong communication and stakeholder management abilities, and a proven ability to balance structure with flexibility to meet client needs.