Media Operations Lead: Process & Delivery

Known Global LLC; New York, Northern (NY, KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching and no vest

Generous medical plan

Paid parental leave

Job summary

Known, a data science firm and creative agency hybrid, seeks an Associate Director of Media Operations in New York. You will establish workflows, manage multi-stakeholder campaigns, and ensure flawless execution in tight timelines while collaborating with Data Science, Engineering, and Finance teams.

You’ll mentor the team, onboard new accounts, and help optimize agency tools and processes to deliver top-tier media results.

Qualifications

• 8–10+ years of media operations or project management experience in a fast-paced environment.
• Experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts.
• Experience with media processes and workflows including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
• Experience with billing and reconciliation processes for media clients and partners/vendors.

Responsibilities

• Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
• Partner with the Media Science team to identify operational risks, devise solutions, and implement changes.
• Train media team members to ensure adherence to established processes and best practices.
• Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
• Act as a liaison between the Media Science team and support teams for agency tools to optimize user experience.
• Onboard new accounts, introducing new clients and Known team members to our systems and guiding them through transition phases.
• Provide project management support for specific clients or projects, applying best practices while addressing unique needs.

Skills

Media operations

Project management

Stakeholder management

Cross-functional collaboration

Communication skills

Problem solving

Client partnering

Tools

Lumina

Prisma

Smartsheet

JIRA

Job description

Known, a data science firm and creative agency hybrid, seeks an Associate Director of Media Operations in New York. You will establish workflows, manage multi-stakeholder campaigns, and ensure flawless execution in tight timelines while collaborating with Data Science, Engineering, and Finance teams.

You’ll mentor the team, onboard new accounts, and help optimize agency tools and processes to deliver top-tier media results.