Customer Experience Pro I — Growth Path & Benefits

AltimateMedical; Morton (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus

Profit sharing

Comprehensive benefits

Paid time off

Job summary

AltimateMedical in Minnesota is seeking a Customer Experience Specialist I to be the friendly voice for customers, helping them find the right equipment and the right support. You’ll respond to calls, emails, chats and quotes, assist with orders, pricing, and account questions, and guide basic product usage.

This office-based role emphasizes teamwork with cross-functional colleagues and confidential handling of information.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal English; customer-focused mindset.
• Willingness to learn technical products and manuals.
• Basic computer skills and MS Office familiarity.
• Ability to work with cross-functional teams and maintain confidentiality.

Responsibilities

• Respond to customer calls, emails, chats, and quotes promptly.
• Assist sales reps, dealers, therapists, and end-users with orders and information.
• Research and resolve issues; guide basic product troubleshooting.
• Create quotes and sales orders, including freight and ship-to details.
• Set up and maintain customer accounts with discounts and terms.
• Inform customers on product availability, fulfillment, and shipping.
• Generate RMAs and process warranty requests.
• Log complaints and escalate medical incidents to Quality.
• Spot trends and suggest improvements to service and products.
• Route complex questions to the appropriate teams.

Skills

Customer service

English proficiency

MS Office

Problem solving

Confidentiality

Cross-functional teamwork

Education

High school diploma

Tools

NetSuite

Order management systems

Job description

AltimateMedical in Minnesota is seeking a Customer Experience Specialist I to be the friendly voice for customers, helping them find the right equipment and the right support. You’ll respond to calls, emails, chats and quotes, assist with orders, pricing, and account questions, and guide basic product usage.

This office-based role emphasizes teamwork with cross-functional colleagues and confidential handling of information.