Senior Medical Device Technical Support Specialist

ECHONOUS INC; Redmond (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

EchoNous Inc. in Redmond, WA is seeking a Technical Customer Support Specialist to join our service team at the Redmond, WA corporate office. You will handle inbound calls and emails, troubleshoot device issues, and provide solutions to minimize downtime.

The role requires strong technical background, customer service acumen, and ability to collaborate with cross-functional teams. You will document issues in our systems, create RMAs, and support continuous improvement while ensuring regulatory

Qualifications

• Five years related work experience in the medical device or industrial goods industry.

Responsibilities

• Attend inbound calls and emails for technical expertise to remedy issues.
• Create cases, problem reports, and RMAs for traceability.
• Document customer complaints through internal systems in accordance with QMS standards.
• Collaborate with accounting, regulatory, supplier quality, logistics, and engineering teams.
• Conduct pre- and post-sale calls to establish technical expectations for proper device application.

Skills

Technical troubleshooting

Customer support

CRM experience

Interpersonal communication

Regulatory compliance awareness

Tools

Salesforce CRM

Oracle/NetSuite

Microsoft Office

Google Workspace

Job description

EchoNous Inc. in Redmond, WA is seeking a Technical Customer Support Specialist to join our service team at the Redmond, WA corporate office. You will handle inbound calls and emails, troubleshoot device issues, and provide solutions to minimize downtime.

The role requires strong technical background, customer service acumen, and ability to collaborate with cross-functional teams. You will document issues in our systems, create RMAs, and support continuous improvement while ensuring regulatory