Med Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Augusta (ME)

On-site

USD 53,000 - 69,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal pension/401K

Job summary

U.S. Department of Veterans Affairs, Augusta VA Medical Center, Maine, seeks an Advanced Medical Support Assistant to provide administrative support within Community Care services. The role supports patient scheduling, data entry, and care coordination in a team-based setting.

Responsibilities include updating patient demographics, handling referrals, and ensuring timely processing of documents in VISTA Imaging; relocation not applicable; telework not available.

Qualifications

Must meet GS-06 level education; no substitution allowed.

Responsibilities

Supports clinics with profile management and scheduling.
Collects and updates insurance and demographic data.
Screens calls and assists patients while following privacy rules.
Ensures data is entered into VISTA and scanned into VISTA Imaging promptly.
Promotes MyHealthyVet (MHV) use and kiosk access.
Manages referrals and serves as first point of contact for appointments and referrals.

Education

GS-06 level education

Job description

Department: Department of Veterans Affairs

This Advanced Medical Support Assistant position is in Community Care services at the VA Maine Healthcare System, located at the Augusta, Maine location.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo General Description: The purpose of this position is to serve as an Advanced Medical Support Assistant (MSA) at a Medical Center in VISN 1 VA New England Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section.

Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).

Supports clinics regarding clinic profile management;
Collects and updates insurance information from Veterans, family members and other eligible patients;
Prepares correspondence and memos as needed;
Screens/receives phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes;
Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable;
Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage;
Follows procedures regarding Community Care referrals;
Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals;
Stocks basic office supplies for the executive suite;
Enters Veterans seeking emergent/urgent care, scheduling appointments accurately;
Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.

Incumbent updates all patient demographics;
Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional and chronological maturation needs of the adult and/or geriatric patient;
Assures that all appropriate VA forms are used correctly and regulations followed;
and Performs additional duties or tasks as assigned by the supervisor to ensure efficient daily operations.

Standard work hours are Monday - Friday, 7:00am - 3:30pm or 7:30am - 4:0 0pm.
Actual assigned hours will be determined at the time of selection.
Schedules may be adjusted to support facility needs.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: F01391
Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution for the GS-06 level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53279 – $69263/yr.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.