Medical Support Assistant (Advanced)

Veterans Health Administration

Conway (AR)

On-site

USD 45,000 - 64,000

Full time

2 days ago

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Job summary

The U.S. Department of Veterans Affairs in Arkansas is seeking a Medical Support Assistant (Advanced) to support patient care across inpatient units, outpatient clinics, and scheduling call centers. This federal role involves clerical duties, patient communication, and coordinating with interdisciplinary teams.

The position is part of the Veterans Health Administration; work schedules vary by location. Telework is not available. Salary range: $45,409 to $64,044 per year.

Qualifications

Experience performing clerical duties and patient scheduling.
Ability to communicate with patients and care teams.
Familiarity with VA scheduling systems.

Responsibilities

Communicate with patients, interdisciplinary teams, VA Medical Center, and other agencies.
Manage follow-up care and coordinate with care team.
Enter information into the electronic record and verify insurance details.
Schedule/reschedule appointments using VSE software.

Skills

Customer service

Communication

Clerical duties

Tools

VSE software

Job description

Department: Department of Veterans Affairs

The Medical Support Assistant (Advanced) performs work relating to the care and treatment given to patients on inpatient units, outpatient clinics, and scheduling call centers. This is an open continuous announcement until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available.

Key Responsibilities

The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, Compensation & Pension (C&P), Mental Health, Clinical Contact Center), and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.

The primary duties of the Advanced Medical Support Assistant may include but are not limited to: Communicate with the patient, interdisciplinary teams, VA Medical Center, and other agencies. Manage a system of follow-up care such as consults, tests, etc. Processes incoming patient secure messaging through MyHealthyVet (MHV) and coordinates with care team as appropriate.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Identifies incomplete encounters and communicates findings to providers; as needed. Assists the team to reinforce the plan of care and self-help solutions.

Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Ensures correct and update insurance information is captured. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). Schedules/reschedules, cancels, no shows, or add on appointments utilizing VSE software. Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: Varies by Location Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 - $64044/yr.

What is the application deadline?

Applications close on 2027-09-30.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.