Medical Support Assistant (Advanced)

Veterans Health Administration

New Bedford (MA)

On-site

USD 53,000 - 69,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Parental Leave

Childcare Subsidy

Federal health/vision/dental

Job summary

The Medical Support Assistant (Advanced) at the New Bedford CBOC of the PM&R Service within the VA Providence Healthcare System provides administrative support, customer service, scheduling and patient intake across PM&R outpatient clinics.

Responsibilities include updating patient demographics in VISTA, coordinating appointments, assisting with referrals and MHV/kiosks usage, and acting as the first point of contact for clinics, patients and care teams.

Qualifications

No education substitution for this grade level.
Administrative duties include managing patient records and scheduling.

Responsibilities

Supports clinics with clinic profile management and scheduling.
Coordinates evaluations and treatment appointments in PM&R outpatient areas.
Collects and updates insurance information and pre-registers Veterans.
Enters patient demographics into VISTA and uses VISTA Imaging where required.
Promotes MyHealthyVet and kiosk usage.
Screens calls and provides information per privacy rules.
Serves as first point of contact for clinics, patients, and Care in the Community.
Pre-registers Veterans during check-in and follows up by calling prior to visits.

Skills

Customer service

Scheduling

Administrative support

Data entry

Phone screening

Tools

VISTA

VISTA Imaging

MyHealthyVet

Job description

Department: Department of Veterans Affairs

This Medical Support Assistant (Advanced) position is located at the New Bedford CBOC for the Physical Medicine and Rehabilitation (PM&R) Service of the VA Providence Healthcare System in Providence, Rhode Island. This position is full-time at 40 hours per week.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional These positions serve as a Medical Support Assistant (Advanced) at VA Providence Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.

The AMSA candidate is primarily responsible for customer service, scheduling and administrative support for the assigned clinics/providers and other duties as assigned. The incumbent coordinates evaluations and treatment appointments in all PM&R outpatient clinical areas for all locations assigned.

Duties may include, but are not limited to: Supports clinics regarding clinic profile management; Collects and updates insurance information from Veterans, family members and other eligible patients; Prepares correspondence and memos as needed; Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes; Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable; Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage; Follows procedures regarding Community Care referrals; Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals; Enters Veterans seeking emergent/urgent care, scheduling appointments accurately; Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.

Incumbent updates all patient demographics; Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient; Other duties as assigned. Work Schedule: Monday- Friday, 7:30am to 4:00pm Compressed/Flexible: Not available. Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not authorized for this position. Virtual: This is not a virtual position. Functional Statement #: F01391 Permanent Change of Station (PCS): Not authorized. Notifications: This position is covered by a special rate.

This position is a LIUNA Bargaining Unit position. Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted).

In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50. Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment. Veterans' preference does not apply for internal or other current permanent Federal agency employees.

Requirements & Education

There is no education substitution for this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53376 – $69389/yr.

What is the application deadline?

Applications close on 2026-11-10.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.