Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Craig (CO)

On-site

USD 45,000 - 70,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Paid Time Off

Parental Leave

Federal health/vision/dental insurance

Childcare subsidy

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to provide specialized administrative patient support within Care in the Community, PACT, Call Center and specialty clinics at multiple locations.

The AMSA will coordinate with care teams, monitor clinic setups, manage communications, and support follow-up care and pre-appointment requirements. This federal role offers a comprehensive benefits package, with a competitive salary and potential for

Qualifications

Administrative support experience in a clinical or office setting (preferred).
Ability to coordinate with patient care teams and use various reports.

Responsibilities

Coordinates with the patient care team to review clinic utilization using reports.
Ensures clinic setup supports patient care and makes adjustments as needed.
Communicates effectively with patients, interdisciplinary teams, VA centers and other agencies.
Manages pre-appointment requirements and electronic records to ensure readiness for visits.

Education

High school diploma or equivalent

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) has vacancies in the following sections of the service; Care in the Community (CITC), Primary Acute Care Teams (PACT), Call Center and various specialty clinics at multiple locations. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.

Key Responsibilities

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. AMSAs provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care.

The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: The Business Office, Community Care Service, Call Center, Health Administrative Services.

Duties include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports. Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results. Develops and manages a tracking system for follow up care such as consults, tests, etc.. Participates in team huddles and team meetings to manage and plan patient care. Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues. Work Schedule: Full time; Work schedule will be determine upon selection.

Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 52392A Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Total Rewards of a Allied Health Professional

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $69591/yr.

What is the application deadline?

Applications close on 2027-09-30.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.