Lead Medical Support Assistant

Veterans Health Administration; Augusta (ME); On-site; USD 59,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal health insurance

Retirement plan

Job summary

The Lead Medical Support Assistant position is within the Community Care Service at the VA Maine Healthcare System in Augusta, Maine. It is a permanent, full-time role (40 hours per week) focused on supervising MSAs, scheduling, eligibility reviews, and coordinating patient care.

Responsibilities include educating staff on clerical processes, scheduling clinics, monitoring access to care, and ensuring proper insurance handling.

Qualifications

• Oversee and train MSAs on clerical processes and VA policies.
• Schedule patient appointments and manage pre-visit requirements (labs, EKGs, x-rays).
• Protect patient privacy and follow privacy rules in all interactions.

Responsibilities

• Train new employees in clerical processes to meet goals.
• Monitor clinic access to care and scheduling accuracy; ensure insurance collection where applicable.
• Prepare correspondence and memos; respond to calls with courteous, timely information.
• Assist with clinic profiling, recall reports, and clinic grid setups.

Skills

Scheduling

Clerical training

Privacy rules

Tools

HealtheVet

Job description

• Department: Department of Veterans Affairs

This Lead Medical Support Assistant position is within the Community Care Service at the VA Maine Healthcare System in Augusta, Maine. It is permanent and full-time at 40 hours per week.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent oversees and evaluates the work of all MSAs, working with clinical staff to resolve complex problems and ensure patient services are accomplished; evaluating equipment, systems and processes and making recommendations for improved operations; identifying education and training needs of staff and evaluating scheduling practices.

Some duties include, but are not limited to: Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met. Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements (i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit. Monitors clinic's Access to care. Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff. Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.

Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Prepares correspondence and memos as needed.

Promotes Veteran registration for and utilization of HealtheVet (MHV) Stocks basic office supplies for the executive suite. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Assures that all appropriate VA forms are used correctly, and regulations followed. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: Monday through Friday 7:00 a.m. - 3:30 p.m. OR 7:30 a.m. - 4:00 p.m.

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: F01612 Permanent Change of Station (PCS): Not Authorized Notifications: Due to a critical staffing shortage, 38 U.S.C.

§ 7412 waives the requirement to apply Veterans' preference for this job announcement. This position is covered by a special rate. Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $59206 – $76790/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.