Service Writer

Paul Thigpen CDJR of Waynesboro; Waynesboro (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Positive environment

Company-provided training

Fast-paced workplace

Comprehensive benefits

One dealership location

Job summary

Paul Thigpen CDJR of Waynesboro is seeking an experienced Service Writer/Advisor to join our team. You will greet customers, assess service needs, and clearly communicate repair recommendations, timelines, and costs.

You will coordinate repair orders, monitor progress, and maintain documentation while supporting profitability and quality service at our one-dealership location. A high school diploma and strong communication skills are required.

Qualifications

• Proven automotive service advisor or writer experience is required.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred.
• Proficient in computer systems and service management software.
• Detail-oriented with strong time-management skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers and assess their vehicle service and repair needs.
• Communicate repair recommendations, costs, and timelines clearly.
• Build and maintain lasting relationships with customers to drive satisfaction and retention.
• Coordinate repair orders between customers, technicians, and the parts department.
• Monitor repair progress and provide updates to customers.
• Ensure proper documentation and adherence to dealership standards.
• Support dealership profitability by maximizing sales opportunities and executing promotions.
• Oversee technician efficiency and quality control standards.
• Participate in continuous improvement of service department procedures and operations.

Skills

Automotive service writer experience

Customer service

Organizational skills

Multitasking

High school diploma

Service management software

Time management

Valid driver’s license

Education

High school diploma or equivalent

Tools

Service management software

Job description

Service Writer / Service Advisor

We’re looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!

What You’ll Do

• Greet customers and assess their vehicle service and repair needs
• Communicate clearly and professionally about repair recommendations, costs, and timelinesBuild and maintain lasting relationships with customers to drive satisfaction and retention
• Coordinate repair orders between customers, technicians, and the parts department
• Monitor repair progress and provide frequent updates to customers
• Ensure proper documentation and adherence to dealership and manufacturer standards
• Maintain the company’s reputation for integrity, professionalism, and quality service
• Support dealership profitability by maximizing sales opportunities and executing promotions
• Oversee technician efficiency, job completion times, and quality control standards
• Participate in the continuous improvement of service department procedures and operations

What We’re Looking For

• Proven automotive service advisor or writer experience required
• Excellent customer service, communication, and organizational skills
• Ability to multitask and perform effectively in a fast-paced environment
• High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred
• Proficient in computer systems and service management software
• Detail-oriented with strong time-management skills
• Valid driver’s license with a clean driving record

Why You’ll Love Working with Us

• Competitive Pay Plan – Salary plus bonus and commission opportunities
• Career Growth – Ongoing training and advancement from within
• Positive, Professional Environment – Supportive team focused on customer satisfaction
• Company-Provided Training – Continuous education and skill development
• Fast-Paced, Rewarding Workplace – Every day brings new challenges and opportunities
• Comprehensive Benefits – Health, Dental, and Vision insurance
• Work Location: One dealership location

Our Commitment to Diversity

We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.