Mechanical Service Scheduler & Customer Liaison

Applied Control; Everett (WA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA and FSA options

Life insurance

Disability insurance

401k with employer match

10 paid holidays

PTO 16 days/year

9/80 schedule

Job summary

Applied Control in Everett, WA is seeking a Mechanical Service Coordinator to manage service scheduling, quotes, and coordination with field service personnel. You will create work orders, track training, send quotes, maintain the service schedule, and coordinate with sales and engineering to ensure projects stay on track.

The role requires proficiency with Excel, strong customer service, and the ability to balance priorities.

Qualifications

• Intermediate skill level in Microsoft Excel and other Microsoft Suite tools required.
• Previous customer service experience
• Effective prioritization and time management skills
• Self-motivated, requiring little supervision
• Discreet with confidential information
• Desire to help others and to work with them to find solutions
• Proven ability to work closely with others, particularly peers and sales staff

Responsibilities

• Communicate with customers and service providers to facilitate requests.
• Coordinate the service schedule and assign the best staff member for tasks.
• Create timely and accurate quotes for service engagements.
• Create work orders for all service work performed by Applied Control field personnel.
• Track required training certifications for field personnel.
• Send finalized quotes to customers.
• Maintain the Service Schedule and email it weekly to required parties.
• Track customer purchase orders and communicate balance status and project schedule.
• Monitor actual vs. budgeted costs and inform the team of potential project issues.
• Invoice projects and work orders promptly.
• Support Applications Engineers, Sales Specialists, and Account Managers with service needs.
• Coordinate non-technical administrative tasks for the department and report metrics.

Skills

Microsoft Excel

Customer service

Time management

Self-motivated

Discretion

People skills

Team collaboration

Job description

Applied Control in Everett, WA is seeking a Mechanical Service Coordinator to manage service scheduling, quotes, and coordination with field service personnel. You will create work orders, track training, send quotes, maintain the service schedule, and coordinate with sales and engineering to ensure projects stay on track.

The role requires proficiency with Excel, strong customer service, and the ability to balance priorities.