Mechanical Service Coordinator

Applied Control; Everett (WA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA and FSA options

Life insurance

Disability insurance

401k with employer match

10 paid holidays

PTO 16 days/year

9/80 schedule

Job summary

Applied Control in Everett, WA is seeking a Mechanical Service Coordinator to manage service scheduling, quotes, and coordination with field service personnel. You will create work orders, track training, send quotes, maintain the service schedule, and coordinate with sales and engineering to ensure projects stay on track.

The role requires proficiency with Excel, strong customer service, and the ability to balance priorities.

Qualifications

• Intermediate skill level in Microsoft Excel and other Microsoft Suite tools required.
• Previous customer service experience
• Effective prioritization and time management skills
• Self-motivated, requiring little supervision
• Discreet with confidential information
• Desire to help others and to work with them to find solutions
• Proven ability to work closely with others, particularly peers and sales staff

Responsibilities

• Communicate with customers and service providers to facilitate requests.
• Coordinate the service schedule and assign the best staff member for tasks.
• Create timely and accurate quotes for service engagements.
• Create work orders for all service work performed by Applied Control field personnel.
• Track required training certifications for field personnel.
• Send finalized quotes to customers.
• Maintain the Service Schedule and email it weekly to required parties.
• Track customer purchase orders and communicate balance status and project schedule.
• Monitor actual vs. budgeted costs and inform the team of potential project issues.
• Invoice projects and work orders promptly.
• Support Applications Engineers, Sales Specialists, and Account Managers with service needs.
• Coordinate non-technical administrative tasks for the department and report metrics.

Skills

Microsoft Excel

Customer service

Time management

Self-motivated

Discretion

People skills

Team collaboration

Job description

Responsibilities

• Consistently engage in communication with customers and service providers to facilitate customer requests.
• Coordinate the service schedule while optimizing the staff member best suited for the task.
• Create timely and accurate quotes for service engagements.
• Create work orders for all service work performed by Applied Control field service personnel.
• Track required training certifications for all Applied Control field service personnel.
• Send finalized quotes to customers.
• Maintain the Service Schedule and email it to required parties every week.
• Track customer purchase orders to verify received or outstanding status and communicate with customers to keep them informed of the balance status and project schedule.
• Track actual versus budgeted costs, monitor profitability, and keep the team informed of any projects that may be in question.
• Invoice projects & work orders in a timely manner.
• Support Application Engineers, Sales Specialists, and Account Managers with their service needs.
• Support the engineering service group by coordinating all non-technical administrative tasks related to the department including full, accurate, and timely reporting of information used for tracking department metrics.

Skills/Qualifications

• Intermediate skill level in Microsoft Excel and other Microsoft Suite tools required
• Previous customer service experience
• Effective prioritization and time management skills
• Self-motivated, requiring little supervision
• Discreet with confidential information
• Desire to help others and to work with them to find solutions
• Proven ability to work closely with others, particularly peers and sales staff

Working Conditions

Includes working primarily in an office setting, with occasional assignments outside the office. This position may require evening and weekend hours on an infrequent basis. Must be able to go to a shop environment and wear protective gear.

Compensation

Hourly wage range: Most Mechanical Service Coordinators will be hired with a starting hourly rate of $28.00-34.00.

About Us

At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development.

• health, dental, and vision insurance
• HSA and FSA options
• life insurance
• short and long-term disability insurance
• 401k with employer match
• 10 paid holidays
• generous paid time off starting at 16 days per year
• 9/80 schedule which allows for 9-hour work days and every other Friday off!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.