Field Service Technician III On-Site Expert

Cook-MFS, Inc.; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Cook-MFS, Inc. is seeking a Field Technical Service professional (Non-Engineering) to provide on-site technical support for installations, maintenance, upgrades, and repairs.

You will be the primary customer contact for technical and service-related issues to ensure product performance and satisfaction. Responsibilities include diagnosing and resolving issues, instructing clients on equipment operation, documenting service logs, and preparing failure analysis reports for escalation to

Qualifications

• Broad knowledge of operational procedures and tools obtained through extensive work experience.
• Vocational or technical education is required or preferred.
• Strong problem solving and inspection skills to diagnose service issues.

Responsibilities

• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on proper usage and operation of equipment.
• Documenting and maintaining clients' service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Skills

Diagnosing and troubleshooting

Client instruction

Education

Vocational or technical education

Job description

Cook-MFS, Inc. is seeking a Field Technical Service professional (Non-Engineering) to provide on-site technical support for installations, maintenance, upgrades, and repairs.

You will be the primary customer contact for technical and service-related issues to ensure product performance and satisfaction. Responsibilities include diagnosing and resolving issues, instructing clients on equipment operation, documenting service logs, and preparing failure analysis reports for escalation to