Mechanical Field Technician III

Cook-MFS, Inc.; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Cook-MFS, Inc. is seeking a Field Technical Service professional (Non-Engineering) to provide on-site technical support for installations, maintenance, upgrades, and repairs.

You will be the primary customer contact for technical and service-related issues to ensure product performance and satisfaction. Responsibilities include diagnosing and resolving issues, instructing clients on equipment operation, documenting service logs, and preparing failure analysis reports for escalation to

Qualifications

• Broad knowledge of operational procedures and tools obtained through extensive work experience.
• Vocational or technical education is required or preferred.
• Strong problem solving and inspection skills to diagnose service issues.

Responsibilities

• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on proper usage and operation of equipment.
• Documenting and maintaining clients' service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Skills

Diagnosing and troubleshooting

Client instruction

Education

Vocational or technical education

Job description

Field Technical Service (Non-Engineering)

Provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs. Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.

• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on proper usage and operation of equipment.
• Documenting and maintaining clients' service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.

Works under limited supervision for routine situations.

• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

A Support 3 requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.

Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.