Meals on Wheels - Meals Coordinator

Oregon Cascades West Council of Government; Albany (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Oregon Cascades West Council of Governments seeks a position responsible for determining eligibility for home-delivered meals and supporting Meal Site Managers. The role includes data entry, reporting, and community outreach to ensure smooth operations across two counties.

The incumbent will interview participants, reassess eligibility annually, and maintain accurate records, while complying with confidentiality and HIPAA requirements. Travel to client homes is involved.

Qualifications

• High school diploma or equivalent; 2 years in social services preferred (elderly).
• Equivalent combination of education and experience demonstrating the knowledge, skills and abilities to perform the duties.

Responsibilities

• Assess eligibility of Meals on Wheels (MOW) consumers, including face-to-face interviews.
• Provide support to Meal Site Managers as backup.
• Enter data for NAPIS/OAA and state reporting.
• Make community presentations about Meals on Wheels.
• Attend meetings and trainings as directed by supervisor.
• Perform other duties as assigned by supervisor.

Skills

Social services knowledge

Confidentiality (HIPAA)

PC proficiency

Microsoft Excel/Word/Access

Communication skills

Recordkeeping

Education

High school diploma or equivalent

Two years social services experience (elderly) or equivalent

Tools

Excel

Word

Access

Job description

SUMMARY OF POSITION

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Performs eligibility determinations for home delivered meals. Re-assesses individuals for eligibility to receive meals. Maintains accurate records and reports on a regular basis. This position is a Mandatory Reporter by statutory requirement.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

ESSENTIAL JOB DUTIES

80% Essential Duty 1: Assess eligibility of MOW consumers

• Interview potential participants face to face in their home and complete meal assessment.
• Determine eligibility to receive home delivered meals.
• Identify unmet needs of participants and provide oral or written information as needed.
• Make referrals for all comprehensive Medicaid and non-Medicaid program information and referral to the ADRC staff.

• Identify potential risk and make referral to ADRC or adult protective services screener.
• Track for reassessment in coordination with meals program support staff.
• Conduct face-to-face re-assessments at least annually in participant’s homes.

5% Essential Duty 2: Provide support for Meal Site Managers

• Provide relief to meal sites and act as backup to other staff as directed.

15% Essential Duty 3: Data entry

• Complete all meals forms, data entry for NAPIS/OAA, and document all actions taken in State Reporting System's.

OTHER JOB DUTIES

• Make presentations to community groups regarding Meals on Wheels programs.
• Attend meetings, staffing and trainings as directed by supervisor.
• Perform other related duties as assigned by supervisor.

WORKING ENVIRONMENT

Work is performed primarily in an office environment utilizing a personal computer, laptop, telephone and a variety of office equipment. Frequent travel to clients’ homes and other health care facilities is required. Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases. May risk contact with domestic animals while making client visits. Occasional travel to various meetings and trainings is also required.

SUPERVISION RECEIVED

Incumbent is expected to work independently with limited supervision. Following established procedures, receives supervision from Meals on Wheels Supervisor.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS

Experience & Training

• Completion of high school or equivalent, and two years experience working in a social services setting, preferably with the elderly; OR,
• Any satisfactory equivalent combination of education, training, and experience which demonstrates the knowledge, skills and abilities to perform the duties of the job.

Knowledge, Skills and Abilities

• Knowledge of social services available within the assigned geographical area, and a good understanding of the special needs of elderly persons;
• Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations;
• Knowledge of, and ability to operate, a personal computer;
• Knowledge of, and experience in, Microsoft Excel, Word, and Access software;
• Ability to effectively communicate, both orally and in writing;
• Ability to maintain accurate records;
• Ability to work with accuracy and attention to detail to meet deadlines;
• Ability to work independently and prioritize workload with limited supervision;
• Ability to establish and maintain effective working relationships with employees, senior citizens, other agencies and the general public;
• Ability to effectively interview clients and family members;

• Ability to establish positive helping relationships with elderly persons and their families.

Licenses, Certificates, & Other Requirements

• Possession of a Valid Oregon Driver’s License or the ability to obtain reliable transportation to travel throughout the two-county area.

• Position requires successful completion of a criminal history and driving record check.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.