MEA Cybersecurity Customer Success Leader

Dragos; United States; Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Job summary

Dragos, the global leader in xOT cybersecurity, is seeking a Customer Success Manager for MEA to drive onboarding, adoption, and renewal of Dragos solutions across the region. You will partner with customers to define success criteria, deliver measurable outcomes, and coordinate with Product, Engineering, and Sales to ensure value realization.

Travel up to 30% and a remote-first environment enable you to work across time zones while building strong relationships with industrial clients in MEA,

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and elevate issues as needed, including the development and execution of at-risk account recovery plans.

Skills

Customer success

Account management

Cybersecurity

Job description

Dragos, the global leader in xOT cybersecurity, is seeking a Customer Success Manager for MEA to drive onboarding, adoption, and renewal of Dragos solutions across the region. You will partner with customers to define success criteria, deliver measurable outcomes, and coordinate with Product, Engineering, and Sales to ensure value realization.

Travel up to 30% and a remote-first environment enable you to work across time zones while building strong relationships with industrial clients in MEA,