Senior Customer Success Manager - Europe (Cybersecurity)

Logoslabs; San Francisco (CA); Remote; USD 96,000 - 131,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Remote-First Team

Job summary

Dragos is seeking a Customer Success Manager (CSM) for Europe to serve as a trusted advisor to industrial clients, driving adoption, ensuring satisfaction, and aligning Dragos solutions with customer goals across their lifecycle.

You’ll be the bridge between Dragos and customers, advocating for success while coordinating with Product, Engineering, and Sales teams. Travel up to 30% across the region is expected in a remote-first environment.

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Experience working with EUROPE clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently and across time zones in a remote-first environment.
• Multilingual candidates, particularly those speaking German and other European languages, are highly preferred.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the EUROPE region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and elevate issues as needed, including the development and execution of at-risk account recovery plans.

Skills

5+ years experience

ICS/OT security familiarity

stakeholder influence

EUROPE client experience

communication skills

remote-first work

multilingual (German opens)

Job description

Dragos is seeking a Customer Success Manager (CSM) for Europe to serve as a trusted advisor to industrial clients, driving adoption, ensuring satisfaction, and aligning Dragos solutions with customer goals across their lifecycle.

You’ll be the bridge between Dragos and customers, advocating for success while coordinating with Product, Engineering, and Sales teams. Travel up to 30% across the region is expected in a remote-first environment.