Senior Customer Success Manager (Fully Remote)

Dragos; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Dragos is the global leader in xOT cybersecurity, delivering technology, threat intelligence, and expert services. This remote-friendly role focuses on onboarding, adoption, renewals, and business reviews across MEA, aligning solutions with customer security and operational goals.

Travel up to 30%; 5+ years in customer success or account management in cybersecurity or SaaS; Arabic, English, and French preferred; strong communication skills are essential.

Qualifications

• 5+ years in Customer Success/Account Management in cybersecurity or SaaS.
• ICS/OT security knowledge and MEA experience preferred.
• Excellent communication; Arabic, English, and French preferred.

Responsibilities

• Own onboarding, adoption, renewals, and business reviews.
• Collaborate with internal teams; travel up to 30%.
• Monitor health metrics and manage at-risk accounts.

Skills

Customer Success

Account Management

Cybersecurity

SaaS

Arabic

English

French

Job description

• Trusted advisor for industrial clients in MEA, driving adoption and satisfaction.
• Align solutions with customer operational and security goals.

Responsibilities:

• Own onboarding, adoption, renewals, and business reviews.
• Collaborate with internal teams; travel up to 30%.
• Monitor health metrics and manage at-risk accounts.

Qualifications:

• 5+ years in Customer Success/Account Management in cybersecurity/SaaS.
• ICS/OT security knowledge and MEA experience preferred.
• Excellent communication; Arabic, English, and French preferred.

Dragos

We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.