Senior Customer Success Manager (UAE)

Dragos; United States; À distance; USD 109 000 - 131 000; Plein temps

Avantages offerts par ce poste

Competitive equity package

Comprehensive benefits plan

Résumé du poste

Dragos is seeking a Customer Success Manager for MEA to act as a trusted advisor throughout the customer journey. You will drive adoption, ensure satisfaction, and align Dragos solutions with client goals, bridging gaps between customers and internal teams for world-class delivery.

You will manage renewals, conduct business reviews, and collaborate with Sales and Professional Services to ensure a seamless experience across regions, including travel up to 30%.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with ICS, OT security, or critical infrastructure environments is strongly preferred.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.
• Excellent communication, presentation, and relationship-building skills.

Responsabilités

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive onboarding, implementation, and adoption of Dragos solutions.
• Define success criteria with customers and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and expansion opportunities.
• Relay customer feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support for a seamless experience.
• Travel across the region to build relationships and drive engagement (up to 30%).
• Monitor customer health metrics and act to ensure account stability and satisfaction.
• Develop and execute at-risk account recovery plans.

Connaissances

Customer success

Account management

Stakeholder influence

Cross-cultural communication

Description du poste

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people areimmediatelyat risk.

We are the global leader inxOTcybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understandwhat isat stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

As the Customer Success Manager (CSM) for MEA, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You will be the bridge between Dragos and our customers, advocating for their success while aligning with internal teams to ensure world-class delivery.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the MEA region.

• Drive successful onboarding, implementation, and adoption of Dragos solutions.

• Partner with customers to define success criteria and help them achieve measurable outcomes.

• Conduct regular business reviews to assess value realization and identify expansion opportunities.

• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.

• Manage renewals and support customer retention efforts.

• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.

• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).

• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.

• Proactively manage and elevate issues as needed, including the development and execution of at-risk account recovery plans.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.

• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.

• Proven ability to manage complex customer relationships and influence key stakeholders.

• Experience working with MEA clients and understanding regional business practices and cultures.

• Excellent communication, presentation, and relationship-building skills.

• Comfortable working independently and across time zones in a remote-first environment.

• Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.

Compensation

• OTE: 440,000.00 د.إ

• Competitive Equity Package
• Comprehensive Benefits Plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.