APAC Lead Customer Success - Remote, Cybersecurity

Dragos, Inc.; United States; Remote; AUD 180,000 - 240,000; Full time

Benefits offered by this job

OTE: A$200k

Equity

Benefits

Job summary

Dragos, Inc. is seeking a Lead Customer Success Manager for APAC to guide strategic outcomes for customers after the sale.

You will align Dragos solutions with client security goals, drive adoption, manage executive relationships, and collaborate with Sales, TAMs, and engineers to unlock expansion in a remote-first APAC region.

This role offers an attractive OTE with equity and comprehensive benefits, with travel up to 25% as needed.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently in a remote-first environment.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Understanding of cybersecurity and how that translates business level outcomes.
• Strong executive presence, written, and verbal communications skills.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
• Willingness to travel 25%.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the APAC region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
• Own customer success plans and conduct regular business reviews to assess value realisation, promote advocacy, and identify expansion opportunities.
• Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realisation, and commercial and technical risk identification, to minimise churn (GDR) and increase expansion velocity (NDR).
• Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
• Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.

Skills

Customer Success

Account Management

Cybersecurity awareness

Remote work

Stakeholder influence

Job description

Dragos, Inc. is seeking a Lead Customer Success Manager for APAC to guide strategic outcomes for customers after the sale.

You will align Dragos solutions with client security goals, drive adoption, manage executive relationships, and collaborate with Sales, TAMs, and engineers to unlock expansion in a remote-first APAC region.

This role offers an attractive OTE with equity and comprehensive benefits, with travel up to 25% as needed.