Spa Experience Coordinator | Casual

Fairmont Waterfront; Wailea (HI); Presencial; USD 31.000 - 45.000; Tempo integral

Resumo da vaga

Accor's Fairmont Kea Lani in Wailea, Maui seeks an Experience Coordinator for our spa team. You will greet guests, escort to appointments, provide facility information, process payments, schedule treatments, and maintain a pristine, aloha-spirit environment. Hourly rate is $27.54.

Candidates with high school diploma; spa/hospitality experience is a plus; CPR/First Aid is an asset. This role requires availability to work varied shifts, including weekends and holidays, in a luxury, all-suite

Qualificações

• Experience in hospitality/spa is a plus.
• CPR/First Aid is an asset.
• Ability to provide information and literature about the facility in person, via phone and email.

Responsabilidades

• Maintain atmosphere of aloha spirit with personalized, timely service to discerning guests.
• Escort guests to appointments and around spa, providing tours as required.
• Assist guests with use of lounge facilities and amenities.
• Provide information about the facility in person, by phone and email.
• Collect payment from clients for services rendered and products purchased.
• Schedule treatments using spa software and other computer applications.
• Maintain reception operations and perform clerical duties as needed.
• Ensure spa areas are clean, organized, and sanitary.
• Maintain linen inventory and transport to/from laundry as scheduled.

Conhecimentos

Aloha service

Guest greeting

Payment processing

Scheduling

Formação

High School diploma

Descrição da vaga

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Job Description

Luxury and tranquility in an authentic setting await our Guests at a Fairmont Spa. As an Experience Coordinator, your engaging smile and personality are the essence of great guest service. As you personally greet our Guests and assist them throughout their spa journey, you will be empowered to deliver on our mission of "turning moments into memories for our guests".

Hourly Rate: $27.54

What you will be doing

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiriesand channel to appropriate person for assistance if necessary
• Escort guests to appointments and around spa, providing tours as required
• Assist Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Assist in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma or equivalent or vocational training
• Graduate from an accredited school of aesthetics is an asset.

Experience

• Experience in the hospitality/spa industry is an asset.

Licenses or Certificates

• CPR/First Aid is an asset.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

So you can discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani