Mattress & Sleep Experience Specialist

Coulter Services; New Riegel (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Coulter Services is seeking a Sales Associate to provide an exceptional, consultative customer experience in a retail setting. You will greet customers, assess needs, and guide them through mattress, bed frame, and accessory selections using product training and sales tools.

You will demonstrate product features, assist with purchasing decisions, and process sales at the POS while maintaining merchandising and supporting daily store operations with a team-focused attitude.

Qualifications

• Strong customer service mindset with the ability to consult and recommend solutions.
• Comfort learning product knowledge and using sales tools for guidance.
• Reliable performance, attention to detail, and effective teamwork.
• Basic proficiency with retail POS systems and transaction handling.

Responsibilities

• Greet customers and assess sleep needs through guided conversations.
• Recommend and explain mattresses, bed frames, and accessories using product training and sales tools.
• Demonstrate product features and help customers make confident purchasing decisions.
• Process sales transactions at POS and support accurate order completion.
• Maintain merchandising standards and ensure the sales floor is well-presented.
• Support daily store operations and contribute to a team-focused environment.

Skills

Customer service

Consult and recommend solutions

Teamwork

Detail-oriented

Tools

Retail POS systems

Job description

Coulter Services is seeking a Sales Associate to provide an exceptional, consultative customer experience in a retail setting. You will greet customers, assess needs, and guide them through mattress, bed frame, and accessory selections using product training and sales tools.

You will demonstrate product features, assist with purchasing decisions, and process sales at the POS while maintaining merchandising and supporting daily store operations with a team-focused attitude.