Matria Server

InterContinental Hotels Group; Boston (MA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

InterContinental Hotels Group in Boston is seeking a friendly Restaurant Server to welcome guests, take orders and promote menu items. You will support the dining team to ensure smooth service and a high standard of guest satisfaction.

Role requires flexible night, weekend and holiday shifts, strong communication, and adherence to local food and alcohol safety laws. You will be part of a team focused on creating memorable dining experiences in a fast-paced hotel restaurant.

Qualifications

• Reading, writing and basic math skills required.
• Able to work night, weekend and holiday shifts.
• Must comply with local food-handling and beverage service laws.
• Must be fluent in the local language.
• Excellent communication and warmth with guests.

Responsibilities

• Greet guests, recommend menu items and take orders.
• Assist with food and beverage service to ensure guest satisfaction.
• Maintain cleanliness and safety standards in the dining area.
• Support kitchen and other team members as needed.
• Handle ad-hoc duties as required by the team.

Skills

Strong communication

Reading & math

Flexible shifts

Compliance

Articulate

Job description

Role Purpose

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Key Accountabilities

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest.
• Own your kitchen – keep on top of supplies and equipment, and minimise waste.
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents.
• Help create a safe space by following our safety procedures and wearing necessary protective equipment.
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws.
• Help with washing up and other kitchen duties when needed.
• Give guests a better experience by helping with any queries or advice.
• Wear your uniform with pride.
• Take on other ad-hoc duties when the whole team needs to pull together.

Key Skills & Experiences

• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• Literate – you’ll need a good grasp of reading, writing and basic maths.
• Flexible – night, weekend and holiday shifts are all part of the job.
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.