Matria Server

IHG Hotels & Resorts; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

IHG Hotels & Resorts in Boston is seeking a diligent Restaurant Server to welcome guests, suggest menu items and ensure service meets our high standards. You will engage with guests, maintain dining room flow, and contribute to a welcoming atmosphere throughout your shift.

You will manage guest queries, assist with dining room duties, and uphold safety and cleanliness while wearing the uniform with pride. Flexible night, weekend, and holiday shifts are required to accommodate hotel operations.

Responsibilities

• Make meals memorable by delivering high-standard service.
• Manage supplies and equipment; minimise waste.
• Report unsafe equipment, low supplies or safety incidents.
• Follow safety procedures and wear PPE.
• Meet local cleanliness and hygiene laws.
• Assist with washing up and kitchen duties when needed.
• Assist guests with queries to improve experience.
• Wear uniform with pride.
• Perform other duties as needed.

Job description

Role Purpose

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.

Key Accountabilities

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest.
• Own your kitchen - keep on top of supplies and equipment, and minimise waste.
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents.
• Help create a safe space by following our safety procedures and wearing necessary protective equipment.
• Be cleaner than clean - meet or exceed local cleanliness and hygiene laws.
• Help with washing up and other kitchen duties when needed.
• Give guests a better experience by helping with any queries or advice.
• Wear your uniform with pride.
• Take on other ad-hoc duties when the whole team needs to pull together.

Key Skills & Experiences

• Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• Literate - you'll need a good grasp of reading, writing and basic maths.
• Flexible - night, weekend and holiday shifts are all part of the job.
• Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language.
• Articulate - a great communicator, you'll be warm, welcoming and easy to talk to.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.