Maternal Health Case Manager & Community Care Navigator

St Johns Community Health; Los Angeles (CA); On-site; USD 36,000 - 51,000; Full time

Job summary

St. John’s Community Health in Los Angeles, CA seeks a Case Manager to provide culturally responsive case management and care coordination for Black mothers, families, and infants across LA County. The role involves assessments, care planning, follow-up, resource navigation, and program administration.

The ideal candidate will have strong case management experience, excellent Excel and documentation skills, and a track record of building community partnerships to improve patient outcomes.

Qualifications

• Bachelor's degree in Social Work, Public Health, Health Administration, Human Services, or related field preferred; equivalent education and experience may be considered.
• Minimum 3 years of strong case management or care coordination experience.
• Experience with medical billing, coding, claims management, or billing documentation is a plus.
• Strong experience with Microsoft Excel, including formulas, filters, sorting, data validation, spreadsheet maintenance, and reporting; proficiency with EHR systems and client databases.
• Experience identifying, developing, and securing community partnerships and patient resources strongly preferred.
• Demonstrated ability to maintain accurate, complete, timely, and confidential data across spreadsheets, databases, and client records.
• Strong interpersonal, communication, and organizational skills.
• Understanding of Black maternal health disparities and commitment to racial and birth equity.

Responsibilities

• Conduct comprehensive client intakes, needs assessments, and develop individualized care plans.
• Provide intensive, ongoing case management, timely follow-up, and coordinated support throughout the prenatal and postpartum periods and during other identified periods of need.
• Connect clients to prenatal and postnatal care, housing, food, WIC, mental health, domestic violence services, substance use treatment, employment, job readiness, education, re-entry support, and other community resources.
• Conduct home visits and virtual check ins to ensure client success and retention.
• Advocate for clients to reduce barriers to care and improve outcomes.

Skills

Case management

Care coordination

Microsoft Excel

Data management

Communication

Bilingual (Spanish)

Education

Bachelor's degree in Social Work, Public Health, Health Administration, Human Services, or related field preferred; equivalent education and experience may be considered

Minimum 3 years of strong case management or care coordination experience

Tools

EHR systems

Client databases

MS Outlook

MS Word

MS Excel

Job description

St. John’s Community Health in Los Angeles, CA seeks a Case Manager to provide culturally responsive case management and care coordination for Black mothers, families, and infants across LA County. The role involves assessments, care planning, follow-up, resource navigation, and program administration.

The ideal candidate will have strong case management experience, excellent Excel and documentation skills, and a track record of building community partnerships to improve patient outcomes.