Material Handler Operations Lead- Cold Chain

EVERSANA; Memphis (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Material Handler Operations Lead in Memphis! In this vital role, you will help ensure life-saving products reach hospitals and clinics, playing a crucial part in the healthcare supply chain. With a commitment to safety and teamwork, you will oversee daily operations, support a diverse team, and adhere to strict fulfillment processes. This role offers opportunities for growth, a climate-controlled environment, and a culture that values diversity and inclusion. If you're ready to make a difference in the life sciences industry, this position is perfect for you.

Benefits

Climate-Controlled Environment

Biweekly Payroll

Medical/Dental Plans

Yearly Incentives

Tuition Reimbursement

401(k) Plans

Company-Issued Uniforms

Qualifications

• 2+ years in a fast-paced warehouse environment.
• Ability to follow instructions precisely and work independently.

Responsibilities

• Support Supervisor in order processing and fulfillment functions.
• Ensure compliance with safety requirements and SOPs.

Skills

Verbal Communication

Basic Math Skills

Problem-Solving

Team Leadership

Education

High School Diploma or GED

Tools

Forklift

Job description

Material Handler Operations Lead- Cold Chain

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At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION: At our Memphis distribution center, our employees play a critical role in getting life-saving products out to hospitals, clinics and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait.

The most important aspect of this position is supporting the department Supervisor to ensure team productively executes fulfillment functions for order processing, including picking and packing product, along with manifesting and staging finished shipments per EVERSANA’s standard operating processes. The incumbent must be certified on all EVERSANA Mobile Powered Industrial Vehicles (forklift, cherry/order picker, dock stocker, electric pallet jack, Bendi forklift).

Essential Duties and Responsibilities

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements, including completing pre- and post-lift truck checklists.
• Adhere to all SOPs controlling the order fulfillment and material flow in specialized areas.
• Participate in problem solving if errors or issues occur with operations processes.
• Follow client-specific pack-out SOPs.
• Perform end-of-shift inventory checks.
• Notify supervisors or leads of obstacles to task completion.
• Communicate via email with EVERSANA staff as needed.
• Perform all tasks assigned by Supervisor or Manager.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development and modeling inclusive behaviors.
• Perform other duties as assigned.

Position Success Factors

• Ability to direct workflow while working alongside team members.
• Effective communication with co-workers and supervisors.
• Meticulous attention to detail and task-oriented work ethic.
• Flexibility and willingness to modify work schedule as needed.
• Ability to complete tasks successfully on a daily basis.
• Flexibility and composure amidst changing requirements.
• Accurate and timely communication of information.
• Capability to work independently with minimal supervision.
• Consistently meet or exceed productivity standards.
• Operate forklift equipment safely and incident-free.
• Maintain zero defect performance and accurate inventory levels.

People Leadership

• Oversee associates in partnership with Supervisor.
• Drive a performance-based culture.
• Recruit and train to ensure compliance and process adherence.

Expectations of the Job

• Adhere to manufacturing requirements including cGDP and cGMP.
• Prioritize safety at all times.
• Follow SOPs in temperature-controlled areas.
• Meet shift requirements (minimum 40 hours/week).

Uniform Policy

Khaki-colored pants, close-toed shoes, and a business casual shirt. No leggings, yoga pants, or stretch pants. Sturdy, full-coverage shoes required. After 60 days, employees receive a uniform allotment.

Reasonable accommodations are available for disabilities. Contact Human Resources for assistance.

Benefits and Perks

• Climate-controlled environment
• Biweekly payroll
• Medical/Dental plans
• Yearly incentives
• Tuition reimbursement
• 401(k) plans
• Company-issued uniforms

Qualifications

Minimum Knowledge, Skills, and Abilities

• High school diploma or GED.
• 2+ years in a fast-paced warehouse environment.
• Strong verbal communication skills.
• Basic math skills (reading, addition, subtraction).
• Ability to follow instructions precisely.
• Availability for 40+ hours/week, including overtime.

Preferred Qualifications

• 3+ years in similar environment with team lead experience.
• Experience in refrigerated/low-temp environments.
• Experience in pharmaceutical/medical warehouses.
• Forklift operation certification or experience.
• Problem-solving skills for warehouse issues.
• Experience coaching and training staff.
• Bilingual skills (English/Spanish) a plus.

Additional Information

Environmental demands include walking/standing 80% of the shift, lifting up to 50 lbs, and performing tasks in a busy environment. Accommodations available for disabilities.

Our Cultural Beliefs

• Patient Minded
• Client Delight
• Take Action
• Embrace Diversity
• Grow Talent
• Win Together
• Communication Matters
• Always Innovate

We do not tolerate recruitment fraud. EVERSANA is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided upon request. Contact us at [e-mail] for assistance.