Master Service Technician

Industry Analysts, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Industry Analysts, Inc. is seeking a Master Technician in the San Antonio, Texas area.

This senior role requires a high degree of troubleshooting and the ability to manage the full range of office product equipment serviced by the company. You will be responsible for timely and cost-effective maintenance and repair, while promoting a high level of customer satisfaction through professional service and clear communication.

Qualifications

• Proven troubleshooting and diagnostic abilities for diverse office equipment.
• Experience in maintenance and repair of office products.
• Ability to manage a territory and coordinate field service.

Responsibilities

• Troubleshoot, repair, and maintain a full range of office equipment.
• Cover assigned territory with timely on-site service.
• Promote customer satisfaction and cost-effective service delivery.

Skills

Troubleshooting

Maintenance

Customer service

Territory management

Tools

Office equipment maintenance tools

Job description

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

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