Technical Service Representative

Industry Analysts, Inc.; Gulfport (MS); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Industry Analysts, Inc. is seeking a Technical Service Representative to perform field-based hardware repair and maintenance of multifunctional office equipment such as copiers, printers, scanners, and fax machines.

You will handle basic network connectivity setup for print/scan functions, while keeping machines running and customers satisfied in real-world environments. Candidates should be mechanically inclined, comfortable working hands-on, and capable of diagnosing issues on-site, often with

Qualifications

• Field-based hardware repair and maintenance of multifunctional office equipment (copiers/printers/scanners/fax).
• Basic network connectivity setup for print/scan functions.
• Hands-on Mechanical aptitude and problem-solving in real-world environments.

Responsibilities

• Inspect, diagnose, repair, and maintain office devices at customer sites.
• Provide responsive technical support and ensure equipment uptime.
• Set up basic network features for printing and scanning as needed.

Skills

Mechanical aptitude

Hands-on

Field work

Customer service

Tools

Copiers

Printers

Scanners

Fax machines

Networking basics

Job description

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

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