Master Service Technician

DOCUmation; Arlington (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Company vehicle with home-to-customer

Company phone

Paid holidays

Generous PTO

Life and disability insurance

Ongoing technical training

Career advancement opportunities

Job summary

DOCUmation is seeking a Master Service Technician for its Service department in the DFW area. The role requires technical troubleshooting across multiple copier brands and repair experience with a focus on uptime and customer satisfaction.

Responsibilities include field service delivery, technical support for teammates, asset management, and accurate administrative work. A valid driver's license, 50 lb lift capability, and ongoing training are expected.

Qualifications

• 2 year(s): Experience working on Ricoh, Konica-Minolta Copiers/Printers.
• Minimum: High School Diploma or GED; AA Degree or equivalent technical training.
• Xerox Production training completed or in progress.
• A+ / N+ Certification is desirable.
• 6 Manufacturer Training Classes completed.

Responsibilities

• Maximize equipment up-time through timely response and efficient repair.
• Support Field Service Team with technical advice and product symptom/solution sharing.
• Manage assets and resources to meet financial targets.
• Analyze customer needs, identify opportunities, and help grow sales.
• Communicate professionally with customers, field service, sales, and admin.
• Complete all administrative tasks on time and accurately.
• Provide feedback with call close data, parts usage, and meter readings.
• Perform other duties to support DOCUmation's service organization.

Skills

Technical knowledge

Troubleshooting

Customer service

Problem analysis

Communication

Planning & organizing

Teamwork

Attention to detail

Follow-up

Education

High School Diploma or GED

AA/Technical Training

A+ Certification

Xerox Production training

Tools

Xerox Copiers

Ricoh Copiers

Konica-Minolta Copiers

Riso Copiers

Job description

Position

Master Service Technician

Department

Service

Reports To

Field Service Manager

Salary grade

DOE

FLSA Status

Full Time / Non-Exempt / Hourly

Location

DFW

Description

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

• competitive pay
• bonus opportunities
• a company vehicle with direct home-to-customer travel
• a company phone
• paid holidays
• generous PTO
• company-paid life and disability insurance
• ongoing technical training
• opportunities for career advancement with an established Texas company

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and our service organization.

Experience & Required Skills

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications - verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Education & Certification

• Minimum: High School Diploma or GED; AA Degree or equivalent technical training
• Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
• Xerox Production training
• A+ / N+ Certification desired
• 6 Manufacture Training Classes
• PA Rating / exceeds requirements

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver’s License and a clean driving record.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Experience

Required

• 2 year(s): Experience working on Ricoh, Konica-Minolta Copiers/Printers

Licenses & Certifications

Preferred

• Network+
• CompTIA A+

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.