Master Field Service Technician — Office Equipment Pro

DOCUmation; San Antonio (TX); Presencial; USD 52 000 - 72 000; Tempo integral

Resumo da oferta

DOCUmation is seeking a skilled Master Service Technician to operate in the field, troubleshoot office equipment, and sustain excellent customer relationships in the San Antonio area.

The role requires 5+ years of technician experience, strong technical and communication skills, and a commitment to professional service. A valid driver's license is required, and training opportunities are available to enhance expertise.

Qualificações

• 5+ years in an Associate or Entry Level Technician role preferred.
• Technical knowledge/skills.
• Analytical/problem identification abilities.
• Attention to detail.
• Customer service orientation.
• Basic business and written/verbal communication skills.

Responsabilidades

• Maximize equipment uptime through timely repair and customer training.
• Support Field Service Team with technical assistance and knowledge sharing.
• Manage assets to achieve financial results and create value for DOCUmation and customers.
• Analyze customer needs and identify business opportunities for growth.
• Communicate professionally with customers, field service, sales, management, and administration.
• Complete administrative duties accurately and on time.
• Provide accurate feedback with parts usage reporting and meter readings.
• Perform other activities to support DOCUmation service organization.

Conhecimentos

Technical knowledge/skills

Analysis

Attention to Detail

Customer Service Orientation

Verbal & Written Communication

Formação académica

High School Diploma or GED

Associate degree / technical training

A+ / Network+ certification

Copier/Printer experience

Ferramentas

Copier/Printer maintenance tools

Descrição da oferta de emprego

DOCUmation is seeking a skilled Master Service Technician to operate in the field, troubleshoot office equipment, and sustain excellent customer relationships in the San Antonio area.

The role requires 5+ years of technician experience, strong technical and communication skills, and a commitment to professional service. A valid driver's license is required, and training opportunities are available to enhance expertise.