Master - Parts Counter Salesperson

Cumberland Companies; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

8 Paid Holidays

Paid Time Off

401K with Employer Match

Medical Insurance

Teladoc access

Certification Reimbursement

Referral Bonus

Job summary

Cumberland International Trucks, Inc. in Orlando, FL is seeking an energetic Parts Counter Salesperson who thrives in a fast-paced automotive environment. You will greet customers, quote parts, perform inventory checks, upsell parts and build business while working as part of a team.

2+ years of customer service, dealership or warehouse experience preferred; strong communication and teamwork are essential. The role offers monthly bonuses based on performance and opportunities for advancement.

Qualifications

• 2+ years of customer service experience required.
• Dealership, parts and/or warehouse experience desired.
• High School degree or equivalent.
• Mechanical aptitude or automotive/truck experience preferred.

Responsibilities

• Respond to customer parts or information requests quickly.
• Identify needed parts and record information accurately.
• Determine availability and price information; document as needed.
• Upsell parts that meet customer needs and support advancement.
• Increase aftermarket parts sales and fleet parts profitability.
• Maintain contact with dealership customers and develop new leads.
• Handle daily transactions and incoming calls promptly and courteously.
• Keep showroom displays and catalogs organized and presentable.

Skills

Customer service

Sales

Communication

Team player

Education

High School diploma or equivalent

Tools

Parts lookup systems

Inventory software

Job description

Are you looking to grow with a company who empowers & believes in their employees? If you have parts sales experience (retail or aftermarket) & you're great with customers, then we want to hear from you!Cumberland International Trucks, Inc. is seeking an energetic & motivated Parts Counter Salesperson who thinks outside the box to join our growing team in Orlando, FL. Among greeting & quoting customers, inventory checks, up selling parts & building business, etc., working as part of a team is a pivotal part of this position. The Parts Counter Salesperson will assist Parts & Warehouse coworkers in greeting and serving our customers promptly and efficiently, providing excellent service that keeps customers returning. We incentivize based on performance with monthly bonuses if internal goals are met.

• 2+ years customer service experience required; dealership, parts &/or warehouse experience desired.

Responsibilities

• Responding to customer parts or information requests quickly
• Recording information carefully and identifying needed parts using most efficient method
• Determining availability and price information, documenting this as necessary
• Upselling parts that benefit customer need(s); ability to adapt quickly and willingness for advancement.
• Increasing aftermarket parts sales, fleet parts sales profitability and overall broaden dealership company base.
• Maintain consistent contact with dealership customers, while developing new leads and business (phone and in person)
• Receiving incoming telephone calls promptly and courteously, handling daily transactions
• Help maintain parts showroom displays, parts catalogs and parts counter area in a presentable manner.
• Continuing education: staying up to date on regular company training.
• Assisting other counterpersons with above tasks as possible

Qualifications

• Minimum of 2-3 years of Customer Service experience is necessary.
• Appreciation for teamwork and sincere desire to contribute as a part of the team.
• Excellent communication skills, including an awareness of others and an effective listening ability.
• Team player with professional and positive attitude
• High School degree or equivalent
• Mechanical aptitude or experience in automotive or truck mechanics is preferred.
• Parts department experience, particularly in a truck dealership or truck aftermarket environment is a plus.
• Trade school education in Parts Operations or Transportation Technology is a plus.

Employee Benefits

• Work-life Balance / Mentorship Programs / Internship Programs
• 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
• Paid Training / Certification Reimbursement / $500 Employee Referral
• 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
• Access to Teladoc – 24/7/365 digital access to doctors

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.