Senior Field Service Technician: Office Equipment Expert

DOCUmation; Spring (TX); On-site; USD 34,000 - 55,000; Full time

Job summary

DOCUmation is seeking a Master Service Technician to join the Service team in The Woodlands, TX. You will work in the field, troubleshooting and repairing office equipment while maintaining strong customer relationships.

You should have 5+ years in a technician role, strong technical and communication skills, and a valid driver's license. Xerox, Ricoh, Konica-Minolta, or Riso copier experience is preferred. DOE; full-time, hourly.

Qualifications

• High school diploma or GED required; technical training or associate degree a plus.
• Experience with Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers preferred.
• A+ / Network+ or similar certifications are a plus.
• Valid driver’s license and clean driving record required.

Responsibilities

• Maximize equipment uptime through timely repair and effective, customer-focused service.
• Provide technical assistance and knowledge sharing to Field Service Team.
• Manage assets and resources to support financial targets and customer value.
• Analyze customer needs and identify opportunities to grow service volume.
• Communicate professionally with customers, field service, sales, and management.
• Complete all administrative tasks on-time and accurately.
• Report parts usage and meter readings with closing notes.

Skills

Technical knowledge

Problem solving

Attention to detail

Customer service orientation

Verbal and written communication

Education

High School Diploma or GED

Associate degree or technical training

A+/Network+ certification or equivalent

Job description

DOCUmation is seeking a Master Service Technician to join the Service team in The Woodlands, TX. You will work in the field, troubleshooting and repairing office equipment while maintaining strong customer relationships.

You should have 5+ years in a technician role, strong technical and communication skills, and a valid driver's license. Xerox, Ricoh, Konica-Minolta, or Riso copier experience is preferred. DOE; full-time, hourly.