Master Service Technician

DOCUmation; San Antonio (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

DOCUmation is seeking a skilled Master Service Technician to operate in the field, troubleshoot office equipment, and sustain excellent customer relationships in the San Antonio area.

The role requires 5+ years of technician experience, strong technical and communication skills, and a commitment to professional service. A valid driver's license is required, and training opportunities are available to enhance expertise.

Qualifications

• 5+ years in an Associate or Entry Level Technician role preferred.
• Technical knowledge/skills.
• Analytical/problem identification abilities.
• Attention to detail.
• Customer service orientation.
• Basic business and written/verbal communication skills.

Responsibilities

• Maximize equipment uptime through timely repair and customer training.
• Support Field Service Team with technical assistance and knowledge sharing.
• Manage assets to achieve financial results and create value for DOCUmation and customers.
• Analyze customer needs and identify business opportunities for growth.
• Communicate professionally with customers, field service, sales, management, and administration.
• Complete administrative duties accurately and on time.
• Provide accurate feedback with parts usage reporting and meter readings.
• Perform other activities to support DOCUmation service organization.

Skills

Technical knowledge/skills

Analysis

Attention to Detail

Customer Service Orientation

Verbal & Written Communication

Education

High School Diploma or GED

Associate degree / technical training

A+ / Network+ certification

Copier/Printer experience

Tools

Copier/Printer maintenance tools

Job description

Position: Master Service Technician

Department: Service

Reports To: Field Service Manager

Salary grade: DOE

FLSA Status: Full Time / Non-Exempt / Hourly

Location: San Antonio

Company Overview

DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations through Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

We’re looking for a skilled and motivated Service Technician who enjoys troubleshooting, solving complex issues, and delivering great customer service. In this role, you’ll work independently in the field, supporting a wide range of office technology equipment while helping maintain strong customer relationships.

This Master Service Technician role is also known as a Field Service Technician, Copier Technician, or Printer Technician, supporting office equipment in the field.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on-time and error-free
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Perform other activities that support DOCUmation and our service organization

Experience & Required Skills

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer Service Orientation
• Basic business and communication skills (verbal and written)

Education & Certification

• High School Diploma or GED required; additional technical training or associate degree is a plus
• Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers is preferred
• A+ / Network+ certification or similar are a plus
• Manufacturer training and certifications are valued but not required
• Performance ratings or equivalent experience demonstrating strong technical ability

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver’s License and acceptable driving record

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Experience

Required

• 2 year(s): Experience working on Ricoh, Konica-Minolta Copiers/Printers

Licenses & Certifications

Preferred

• Network+
• CompTIA A+

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.