Massage Therapist

Downstream Casino; Oklahoma; On-site; USD 40,000 - 55,000; Full time

Job summary

Downstream Casino in Oklahoma is looking for an experienced massage therapist to join our team. Responsibilities include evaluating staff productivity, training, and providing exceptional customer service. Candidates must have a minimum of 1 year experience, required licenses, and a professional appearance.

Physical abilities are essential for this role, including the capacity to lift 80 lbs and work in high noise environments. A commitment to customer satisfaction and maintaining a positive attitude under pressure is necessary.

Qualifications

• Minimum 1 year experience as a massage therapist, preferably in a hotel/resort environment.
• Possess required licenses for massage therapy that meets local and state requirements.
• Must present a well-groomed and professional appearance.

Responsibilities

• Evaluate staff on productivity and carry out disciplinary measures as necessary.
• Train staff and assist with the resolution of disputes.
• Provide exceptional customer service to all patrons at all times.

Skills

Massage therapy expertise

Excellent communication skills

Problem-solving abilities

Education

High School diploma or better

Job description

Essential Functions and Responsibilities

• Evaluate staff on productivity, work habits and quality of work, carry out disciplinary measures as necessary.
• Train staff as necessary.
• Plan and control periodic and special inventories to reconcile physical against book inventories.
• Provide for the inspection for goods received against purchase orders and specifications.
• Coordinate the return of goods as directed.
• Interface with purchasing to ensure timely and efficient service capabilities, including receipt, storage, release and disposition of property.
• Alert hotel service manager of any damaged, spoiled, obsolete, surplus, and excess goods or unusual usage patterns.
• Control and maintain assigned vehicles and material handling equipment for safe, efficient transport and delivery of goods.
• Assist with resolution of disputes.
• Establish procedures and directs personnel in the efficient operation of the warehouse.
• Recommend changes in equipment or facilities that would improve service and/or efficiency of the operations.
• Prepare annual budgets and operating forecasts; prepares regular and special reports, maintains necessary records and files.
• Schedule employees to provide maximum service.
• Instruct personnel in safety policies and procedures.
• Recommend changes in the operation including hiring, promotion, demotion, or release of personnel; approve and recommend wage and salary changes for personnel changes.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24‑hour schedule.
• Assist in other projects, as directed.
• Be an outstanding example of and a credit to Downstream Casino Resort.

Qualifications / Requirements

• Must be a minimum of 18 years of age or older upon employment.
• Possess required licenses for massage therapy that meets local and state requirements.
• Minimum 1 year experience as a massage therapist, preferably in a hotel/resort environment.
• Extensive knowledge of massage methods.
• Must present a well‑groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Physical, Mental and Environmental Demands

• Must have the physical ability to work with extreme weather.
• Must be able to lift 80 lbs, to squat, stand or bend repeatedly.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.