Guest Room Attendant

Downstream Casino; Oklahoma; On-site; USD 24,960 - 31,200; Full time

Job summary

Downstream Casino Resort is seeking a diligent hotel housekeeping associate to service guest rooms, replace linens, and replenish amenities. The role requires ability to stand for long periods and work nights, weekends, and holidays as needed.

Applicants should have a high school diploma or equivalent and strong communication skills to interact with guests and staff. A background check and drug screening may be required.

Qualifications

• Must be able to communicate effectively with guests and staff.
• Basic math skills for inventories and linen counts.
• Must be able to read, write, speak and understand English.

Responsibilities

• Service guest rooms using cleaning agents and equipment per departmental policies.
• Remove, inventory, and replace soiled linens to prepare rooms for arrivals.
• Organize and replenish guestroom amenities.
• Maintain a clean and orderly cart with supplies.
• Assist other departmental personnel as needed.
• Promote positive relations with guests and staff.
• Maintain a safe, hazard-free work environment and comply with policies.
• Work hours determined by a 24-hour schedule.

Skills

Customer service

Communication

Problem solving

Teamwork

English literacy

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
• Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
• Organize and/or replenish guestroom amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Assist other departmental personnel as needed.
• Promote a positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Inform supervisor as necessary.
• Attend all necessary meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Outstanding example of and a credit to Downstream Casino Resort

QUALIFICATIONS/REQUIREMENTS

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent preferred.
• Prior hotel cleaning experience preferred.
• Must possess basic mathematical skills necessary for conducting inventories and counting linens.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems; collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL AND WORK ENVIRONMENTAL DEMANDS

• Required to stand and walk 90% of the time while servicing rooms.
• Use commercial cleaning agents to service room.
• Frequently required to stoop, kneel, crouch, or crawl.
• Required to push cleaning cart and operate vacuums. Must be able to push or lift approximately 20 to 25 lbs of furniture, equipment, trash and linens.
• Must be able to effectively understand and communicate to patrons and employees.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

Qualifications

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.