Mass Tort Claims Director: Complex Coverage & Strategy

CNA Insurance; New York (NY); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in New York, NY, seeks an experienced Claims Leader to oversee complex commercial claims, from coverage determinations to settlements and litigation strategies.

The role requires a bachelor’s degree (master’s or JD preferred), 10+ years in claims or legal work, and an active adjuster license within 90 days where applicable. Strong negotiation, leadership, and analytical skills are essential.

Qualifications

• Bachelor's degree and/or JD preferred; equivalent experience accepted.
• 10+ years in claims or legal roles with success record.
• Licensed Insurance Adjuster within 90 days where applicable.

Responsibilities

• Assess coverage obligations and analyze policy language to prepare determinations.
• Lead and manage complex commercial claims with long-tail exposure.
• Deliver exceptional service and drive improvements across claims handling.
• Set reserves considering coverage, liability and damages.
• Develop strategies with partners; negotiate settlements and manage litigation.
• Mentor peers and provide training on claims best practices.

Skills

Insurance knowledge

Communication skills

Analytical thinking

Negotiation skills

Leadership

Education

Bachelor's degree

Master's preferred or JD

Job description

CNA Insurance in New York, NY, seeks an experienced Claims Leader to oversee complex commercial claims, from coverage determinations to settlements and litigation strategies.

The role requires a bachelor’s degree (master’s or JD preferred), 10+ years in claims or legal work, and an active adjuster license within 90 days where applicable. Strong negotiation, leadership, and analytical skills are essential.