Mass Spectrometry Field Service Engineer – Midwest

Bruker Daltonics; St. Louis (MO); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Short-term and long-term disability

Employee assistance program

Paid time off including vacation, sick

Job summary

Bruker Daltonics is seeking a Field Service Engineer to install and support high resolution Mass Spectrometry Instrumentation, primarily focused on the Bruker MBT instruments, in the Midwest region. The role can be based in the Kansas City, MO area.

The position requires training customers, performing remote and on-site maintenance, and coordinating with Service and Support Center and regional teams. Willingness to travel up to 80% and lifting up to 50 lbs is expected.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the Midwest Region with ability and willingness to travel up to 80% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Skills

Mass spectrometry

Analog electronics

High voltage circuitry

Laser technology

Analytical instrumentation

Customer focus

Independent work

Travel 80%

Education

B.S. in Biotech/Biology/Chemistry or related field

Job description

Bruker Daltonics is seeking a Field Service Engineer to install and support high resolution Mass Spectrometry Instrumentation, primarily focused on the Bruker MBT instruments, in the Midwest region. The role can be based in the Kansas City, MO area.

The position requires training customers, performing remote and on-site maintenance, and coordinating with Service and Support Center and regional teams. Willingness to travel up to 80% and lifting up to 50 lbs is expected.