Mass Spectrometry Field Service Engineer – Midwest Travel

Bruker Daltonics; Minnesota; On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

Performance incentive

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Short-term and long-term disability

Job summary

Bruker Daltonics in the Midwest is seeking a Field Service Engineer to install and support high-resolution Mass Spectrometry instrumentation, primarily Bruker MBT systems, with responsibilities focused on key accounts in the region.

The role can be based in Minneapolis, MN and requires travel up to 80% to support customers, perform diagnostics, installations, and preventive maintenance while collaborating with the Service Center and Applications team to ensure customer satisfaction.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the Midwest Region with ability and willingness to travel up to 80% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Skills

Mass spectrometry

Customer service

Independent work

Education

B.S. in Biotech/Biology/Chemistry

Tools

HPLC

nanoLC

Analog electronics

High voltage circuitry

Laser technology

Job description

Bruker Daltonics in the Midwest is seeking a Field Service Engineer to install and support high-resolution Mass Spectrometry instrumentation, primarily Bruker MBT systems, with responsibilities focused on key accounts in the region.

The role can be based in Minneapolis, MN and requires travel up to 80% to support customers, perform diagnostics, installations, and preventive maintenance while collaborating with the Service Center and Applications team to ensure customer satisfaction.