Mass Spectrometry Field Service Engineer – Midwest Travel

Bruker Corporation; Michigan; Hybrid; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Short/long-term disability

Job summary

Bruker Corporation is seeking a Field Service Engineer focused on key account support in the Mid West. The role installs and supports high-resolution Mass Spectrometry instrumentation, mainly Bruker MBT instruments, and is based in Michigan.

The engineer will train customers, perform remote diagnostics, and manage onsite maintenance and calibration with travel up to 80% as needed. A strong background in biochemistry or chemistry and MS troubleshooting is required.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Skills

Customer focus

Strong technical skills

Travel up to 80%

Education

B.S. in Biotech/Biology/Chemistry

Tools

HPLC

nanoLC

Job description

Bruker Corporation is seeking a Field Service Engineer focused on key account support in the Mid West. The role installs and supports high-resolution Mass Spectrometry instrumentation, mainly Bruker MBT instruments, and is based in Michigan.

The engineer will train customers, perform remote diagnostics, and manage onsite maintenance and calibration with travel up to 80% as needed. A strong background in biochemistry or chemistry and MS troubleshooting is required.