MarTech Workfront Platform Owner

Qualcomm; San Diego (CA); On-site; USD 118,000 - 177,000; Full time

Job summary

Qualcomm Technologies, Inc. in San Diego, CA, seeks a specialist to own the governance, operation, and administration of Qualcomm Marketing's global Adobe Workfront instance, the single system of record for marketing work management, serving 55,000+ employees with a charter to support internal and external users across 40+ teams.

Responsibilities include system administration, governance, product ownership, adoption and change management, and reporting.

Qualifications

• Bachelor's degree and 3+ years of communications, marketing, public relations, or related work experience.
• Associate's degree and 5+ years of communications, marketing, public relations, or related work experience.
• High School Diploma or equivalent and 7+ years of communications, marketing, public relations, or related work experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Responsibilities

• System administration: access levels, groups, companies, layout templates, SSO configuration, and user lifecycle for internal and external users.
• Governance: request queue architecture, custom forms and calculated fields, custom statuses, naming standards, and queue lifecycle management.
• Product ownership: maintain the platform roadmap and backlog; prioritize enhancements with stakeholders; own vendor relationship with Adobe (CSM/TAM, support escalations, release readiness).
• Adoption and change management: run the power user / Tiger team program; deliver training and onboarding; lead change comms for process and platform changes.
• Process alignment: consult with marketing teams to design and standardize intake and execution workflows before configuring them in the tool.
• Reporting: build and maintain dashboards for usage, adoption, and operational metrics; support historical reporting integrity through structural change.
• Partner with the Workfront Fusion / Integration Developer: own routing logic and form design that drive automations; act as comms lead during automation incidents.

Skills

Workfront administration

Stakeholder management

Change management

Training & onboarding

Education

Bachelor's degree

Associate's degree

High School Diploma

Advanced degrees substitute years

Tools

Adobe Workfront

AEM Assets

Fusion

Job description

Qualcomm Technologies, Inc. in San Diego, CA, seeks a specialist to own the governance, operation, and administration of Qualcomm Marketing's global Adobe Workfront instance, the single system of record for marketing work management, serving 55,000+ employees with a charter to support internal and external users across 40+ teams.

Responsibilities include system administration, governance, product ownership, adoption and change management, and reporting.