Workfront Platform Staff Specialist / MarTech Product Owner

Qualcomm; San Diego (CA); On-site; USD 118,000 - 177,000; Full time

Job summary

Qualcomm Technologies, Inc. in San Diego, CA, seeks a specialist to own the governance, operation, and administration of Qualcomm Marketing's global Adobe Workfront instance, the single system of record for marketing work management, serving 55,000+ employees with a charter to support internal and external users across 40+ teams.

Responsibilities include system administration, governance, product ownership, adoption and change management, and reporting.

Qualifications

• Bachelor's degree and 3+ years of communications, marketing, public relations, or related work experience.
• Associate's degree and 5+ years of communications, marketing, public relations, or related work experience.
• High School Diploma or equivalent and 7+ years of communications, marketing, public relations, or related work experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Responsibilities

• System administration: access levels, groups, companies, layout templates, SSO configuration, and user lifecycle for internal and external users.
• Governance: request queue architecture, custom forms and calculated fields, custom statuses, naming standards, and queue lifecycle management.
• Product ownership: maintain the platform roadmap and backlog; prioritize enhancements with stakeholders; own vendor relationship with Adobe (CSM/TAM, support escalations, release readiness).
• Adoption and change management: run the power user / Tiger team program; deliver training and onboarding; lead change comms for process and platform changes.
• Process alignment: consult with marketing teams to design and standardize intake and execution workflows before configuring them in the tool.
• Reporting: build and maintain dashboards for usage, adoption, and operational metrics; support historical reporting integrity through structural change.
• Partner with the Workfront Fusion / Integration Developer: own routing logic and form design that drive automations; act as comms lead during automation incidents.

Skills

Workfront administration

Stakeholder management

Change management

Training & onboarding

Education

Bachelor's degree

Associate's degree

High School Diploma

Advanced degrees substitute years

Tools

Adobe Workfront

AEM Assets

Fusion

Job description

Company:

Qualcomm Technologies, Inc.

Job Area:

Sales, Business Development & Marketing Group, Sales, Business Development & Marketing Group > Marketing Communications

General Summary:

Role Summary

Own the governance, operation, and administration of Qualcomm Marketing's global Adobe Workfront instance - the single system of record for marketing work management, serving 55,000+ employees with an explicit charter to support Qualcomm Marketing internal and external partner users across 40+ teams. Partner with intake teams, power users, and leadership to align processes, drive adoption, and evolve the platform roadmap as part of our content supply chain.

Key Responsibilities

• System administration: access levels, groups, companies, layout templates, SSO (Azure AD) configuration, and user lifecycle for internal and external (agency/partner) users.
• Governance: request queue architecture, custom forms and calculated fields, custom statuses, naming standards, and queue lifecycle management (launch, optimize, retire).
• Product ownership: maintain the platform roadmap and backlog; prioritize enhancements with stakeholders; own vendor relationship with Adobe (CSM/TAM, support escalations, release readiness).
• Adoption and change management: run the power user / Tiger team program; deliver training and onboarding; lead change comms for process and platform changes.
• Process alignment: consult with marketing teams to design and standardize intake and execution workflows before configuring them in the tool.
• Reporting: build and maintain dashboards for usage, adoption, and operational metrics; support historical reporting integrity through structural change.
• Partner with the Workfront Fusion / Integration Developer: own routing logic and form design that drive automations; act as comms lead during automation incidents.

Minimum Qualifications

• Bachelor's degree and 3+ years of Communications, Marketing, Public Relations, or related work experience.
• Associate's degree and 5+ years of Communications, Marketing, Public Relations, or related work experience.
• High School Diploma or equivalent and 7+ years of Communications, Marketing, Public Relations, or related work experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Preferred Qualifications

• 4+ years administering enterprise Adobe Workfront (Adobe Workfront Certified Expert - strongly preferred – not required).
• Demonstrated process design and change management experience in a large, matrixed marketing organization.
• Strong stakeholder management: comfortable facilitating workflow design sessions with senior leaders and skeptical teams alike.
• Experience with request queue architecture, custom forms, calculated fields, and Workfront reporting at scale.
• Familiarity with content supply chain concepts and adjacent Adobe stack (AEM Assets, Fusion) and associated tooling and AI capabilities that leverage content supply chain.
• Product owner or platform owner experience (backlog management, roadmap communication).

This is an office-based position located in San Diego, CA and is expected to comply with the company's onsite work policy.

This is a U.S. based position and is not eligible for visa sponsorship.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$117,700.00 - $176,500.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play.